Contact information
Thank you for visiting INS Home Decor. We are dedicated to providing you with exceptional lighting solutions and customer service. Whether you have a question about your order, need assistance with a return, or want to inquire about a product, our team is here to help.
📧 Email Support (Recommended)
For the fastest and most accurate response, we recommend contacting us by email. This allows us to track your request and provide detailed solutions efficiently.
Customer Support Email:
Customer Support Phone:
+86 135 2896 9524 (GMT+8 business hours)
WhatsApp: Same number, available during business hours.
💡 Note: Due to time zone differences, email is the most efficient way to reach us. We typically respond to all inquiries within 24 business hours.
🕒 Business Hours
Monday – Friday:
9:00 AM – 6:00 PM (GMT+8, Monday–Friday).
We respond to inquiries within 24 business hours.
Weekends & Public Holidays: Closed
📍 Business Address
US Fulfillment / Return Processing Address:
32351 Morton Rd
Brookshire, TX 77423
United States
China Office / Operations:
Zhongshan Qiansui Trading Co., Ltd.
Room 1603-6, No. 1 Shengping East Road,
East District, Xiaolan Town, Zhongshan,
Guangdong 528415, China
❓ Frequently Asked Questions
You might find the answer to your question immediately by visiting our policy pages:
- 👉 Shipping Policy (Track your order & delivery times)
- 👉 Return Policy (Start a return or report a damaged item)