Refund policy

Last updated: June 10, 2026

At INS Home Decor, your satisfaction is our priority. However, due to the nature of our products (large, fragile items, and customized lighting), we have a specific return policy to ensure clarity and fairness. Please read carefully before making a purchase.

1. Our 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date you received your item to request a return.

2. How to Start a Return

To initiate a return, please email us at inshomedecor@inshomedecor.com with the subject line: "Return Request - [Your Order Number]".

Important: Do not send your purchase back without prior authorization. Unauthorized returns will be refused.

3. Eligibility Criteria: What Can Be Returned?

To be eligible for a return, your item must meet all of the following conditions:

  • Condition: The item must be unused, uninstalled, and in its original condition.
  • Packaging: Must be returned in the original packaging, including all accessories, manuals, tags, and protective materials.
  • Proof of Purchase: You must provide your order number.

4. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items CANNOT be returned:

  • Customized or Personalized Orders: Lights made to specific sizes, colors, or voltages.
  • Clearance & Sale Items: All discounted "Final Sale" items are non-refundable.
  • Installed Items: Once a light fixture has been installed or hardwired, it cannot be returned due to electrical safety regulations.
  • Gift Cards.

5. Damaged, Defective, or Incorrect Items (Our Error)

We take full responsibility for items damaged during transit or manufacturer defects.

  • Notification: Please contact us within 48 hours of delivery if your item arrives broken or defective.
  • Evidence: Provide clear photos/videos of the damage and the outer packaging.
  • Resolution: We will cover all costs and offer a free replacement or a full refund.

6. Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

  • Our Error (Damaged/Wrong Item): We cover all return shipping costs and provide a prepaid label.
  • Buyer’s Remorse (Changed Mind/Doesn't Fit): The customer is responsible for return shipping costs, including any duties or taxes incurred during the return process. These fees will be deducted from your refund amount.

7. Restocking Fees & Refunds

After we receive and inspect your returned item:

  • Inspection: We test all returns to ensure they are in working order and match the eligibility criteria.
  • Restocking Fee: INS Home Decor reserves the right to charge a 10% restocking/refurbishing fee on returned items.
  • Processing Time: Approved refunds will be processed to your original method of payment within 7-10 business days.

8. Exchanges

We do not offer direct exchanges. If you need a different item, the fastest way is to:

  1. Return the item you have for a refund.
  2. Place a new order for the desired item once your return is accepted.

Note: If your fixture arrived damaged, please contact us directly for a replacement part or fixture.

9. Lost, Stolen, or Undelivered Packages

  • Lost in Transit: If you have not received your package within 60 business days (excluding Custom Products), please email us for a full refund.
  • Marked as Delivered: INS Home Decor is not liable for lost or stolen packages confirmed as "Delivered" to the address provided at checkout. We recommend ensuring your shipping address is secure.
  • Incorrect Address: We are not responsible for replacing or refunding orders shipped to an incorrect address provided by the customer. If the package is returned to us, the customer must pay the reshipment cost.

Need Help?

If you have any questions regarding returns or damages, please contact our support team at inshomedecor@inshomedecor.com.