Most orders are processed within 1–3 business days. Custom or made-to-order items may take 5–7 business days before shipping. You will receive a tracking email once your order is dispatched.

We offer standard and expedited shipping via carriers such as UPS, FedEx, DHL, and local specialized couriers. Below the 'Add to Cart' button, the system will display the estimated delivery time for the default shipping option based on your location. If you require faster processing, please contact us.

Yes, we ship to most countries worldwide. International delivery times vary depending on the destination and customs clearance. Please note that customers are responsible for any import duties, taxes, or related fees. However, we offer duty-inclusive shipping options for the US, Canada, Europe, the UK, and Australia.If you would like to confirm shipping details for your specific region, please feel free to contact us.

Please contact us immediately at inshomedecor@inshomedecor.com with your order number. We can only modify or cancel orders that haven’t entered the processing stage

All payments made on the INS Home Decor website are highly secure. We utilize 128-bit SSL encryption technology and are certified Level 1 PCI DSS compliant—the same stringent security standard used by major banks to protect sensitive data. You can therefore shop and submit your payment information with complete peace of mind.

• Once you find a product you love, click "Add to Cart".
• After adding all desired items, click the "Cart"​ icon.
• Review your items to ensure everything is correct, then click "Proceed to Checkout".
• Fill in your personal information (Name, Email, Address, City, etc. — used solely for shipping purposes).
• If you have a discount code, enter it and click "Apply".
• Click "Continue to Shipping", select your payment method, and follow the instructions to complete your purchase.

No, you can place an order without creating an account.

We accept VISA, Mastercard, American Express, Discover, and PayPal.

We recommend paying with PayPal, as it provides a Buyer Protection policy. For more information on how to use PayPal, you can visit the official PayPal website.

Most of our lights come with detailed installation instructions. For ceiling lights, chandeliers, or fan lights, we recommend hiring a licensed electrician for safe and proper installation. Wall lamps and table lamps are generally easier to set up.

Many of our lights are dimmable. Please check the product description for “Dimmable” compatibility notes. If you’re unsure, please contact us before purchasing.

Our fixtures are compatible with a variety of bulbs (LED, E26, GU10, etc.). Each product page specifies the recommended bulb type, base, and maximum wattage. We encourage using LED bulbs for energy efficiency and longevity.

Yes, unless stated otherwise in the product description, all parts shown in the product images are included.

Yes, we offer custom design services, including changes to color, size, and manufacturing based on your drawings. Furthermore, if you have a specific chandelier design you like but didn't see on our site, we are happy to produce it for you. Please contact inshomedecor@inshomedecor.com​ for details.

We offer a 30-day return policy from the delivery date for unused items in their original packaging. Return shipping fees are the customer’s responsibility unless the item arrived damaged or defective.

Please contact our support team at inshomedecor@inshomedecor.com​ to initiate a return. Include your order number and reason for return. Once approved, we will provide you with the return instructions.

Refunds are processed within 5–10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

We do not accept direct exchanges unless the item is damaged or broken upon arrival. If your fixture arrives damaged, please contact us, and we will assist you by replacing the damaged parts or the entire fixture based on the situation.

To ensure you get the item you want as quickly as possible, the fastest way is to return the unwanted item first. Once the return is accepted, please place a new order for the new item separately.

Lights labeled as “Damp Rated”​ or “Wet Rated”​ are suitable for bathrooms, kitchens, or covered outdoor areas. If you are unsure about the suitability of a product, please check the product specifications or contact us for advice.

Our products are compatible with a universal voltage range of 90V–240V. They are designed to work safely in most countries around the world.

Yes, wiring diagrams are included in the instruction manual. You can also download digital copies from the product page or contact us for assistance.

Yes, we provide special pricing for bulk purchases. Please email inshomedecor@inshomedecor.com with your requirements for a wholesale quote.

Use a soft, dry cloth for regular cleaning. For glass or crystal parts, a slightly damp cloth or a dedicated glass cleaner is recommended. Always turn off and unplug the fixture before cleaning.

You can reach us at:

📧 inshomedecor@inshomedecor.com
💬 Live Chat (click the chat icon on our website)