Shipping Policy
Shipping options, costs, and delivery times vary by destination, product, and order total. Depending on your address, free Standard, free Economy, paid Standard, or expedited options may be available at checkout.
The available shipping method, final cost, and estimated delivery window are shown at checkout.
—based on the packaging volume of your lighting fixtures.
By default, we select Sea Freight for larger items to save you unnecessary costs.
Delivery typically takes around 25 business days.
Should you require a faster delivery time, please contact us to upgrade your order to Air Freight,
which delivers in as fast as 3 business days.
Processing Time
All orders require 1-3 business days for processing and quality inspection before shipment. Please note that processing time is separate from the shipping transit time.
Weekends & Holidays: Orders placed on weekends or public holidays will be processed on the next business day.
Approximate Shipping Time
Once your order is processed, delivery time depends on the shipping method, product availability, and your address.
Estimated Transit Times:
Delivery times vary by destination, product availability, warehouse source, and selected shipping method. Orders generally require 1–3 business days for processing before shipment.
The most accurate shipping methods, estimated delivery window, and final cost for your address are shown at checkout. Delivery estimates may vary due to customs clearance, weather, carrier conditions, product availability, and peak seasons.
Note: These are only estimates. Actual times may vary based on stock levels, order volume, customs clearance and destination. Business days exclude weekends and public holidays. Our team ships out orders as fast as possible.
Our Carrier Partners
Additional Policies
Shipping Rates
At INS Home Decor, Shipping rates vary by destination, product, and order total. Some destinations offer free Standard shipping, while others offer free Economy shipping. Paid Standard, Express, or other expedited options may be available in selected regions.
The final shipping cost and available methods are shown at checkout.
By default, most orders are dispatched via Sea Freight to save you costs. Should you require expedited delivery via Air Freight or Express, additional charges will apply. Please contact us for a quote.
Order Tracking
Once your order ships, you will automatically receive a Shipping Confirmation Email containing your tracking number. You can track your package status via the link provided in the email or directly on the carrier's website.
Address Accuracy
Please double-check your shipping address before confirming your order. INS Home Decor is not responsible for packages lost due to incorrect or incomplete addresses provided by the customer. If you need to change your address after placing an order, please contact us immediately at inshomedecor@inshomedecor.com.
Lost or Stolen Packages
We are not liable for packages confirmed as "Delivered" by the carrier. If tracking shows delivered but you haven't received it, please check with neighbors or your local post office immediately, or file an investigation claim with the local courier first before contacting us.
Order Cancellation & Modification
If you need to cancel or modify your order, please contact us within 2 hours of placing it. Please note that a cancellation fee will apply if the order has already been processed. Once your order has been shipped, we regret that we are unable to cancel it.
International Shipping & Import Duties (Important)
For orders shipped from our China Warehouse to destinations outside of North America and Europe:
- Customs Duties & Taxes: Upon arrival in your country, your order may be subject to import duties, taxes, and customs clearance fees. While we strive to offer shipping options that include these costs (DDP), any applicable charges not covered by the selected shipping method are the responsibility of the recipient (the customer).
- Customs Delays: While we do our best to expedite shipping, delays caused by customs inspections are beyond our control.
Need Help?
For shipping questions, please contact us at inshomedecor@inshomedecor.com.