Return Policy
YOUR SATISFACTION, OUR PRIORITY
We have a 30-day return policy, which means you must submit your return request within 30 calendar days upon receipt of your item. Goods must be shipped back within 7 days after return approval.
At INS Home Decor, your satisfaction is our priority. However, due to the nature of our products (large, fragile items, and customized lighting), we have a specific return policy to ensure clarity and fairness. Please read carefully before making a purchase.
Our 4 Step Return Process
To be eligible for a return
1. The item must be unused, in its original condition, and in the original packaging.
2. All accessories, manuals, and tags must be included.
3. All items must be returned in their original packaging.
4. You must provide proof of purchase (order number).
5. Items returned within 30 days will be eligible for a refund back to the original method of payment.
Our return policy does not cover
For hygiene, safety, and customization reasons, the following items CANNOT be returned:
- Customized or Personalized Orders:
Custom‑made bespoke lighting projects submitted via our Bespoke Service inquiry form(eg: Lights made to specific sizes, colors, or voltages). - Clearance or Sale Items: All discounted final-sale items are non-refundable.
- Installed Items: Once a light fixture has been installed or hardwired, it cannot be returned for electrical‑safety reasons.
- Gift Cards: Gift cards cannot be returned or redeemed for cash.
- Shipping Costs: Original outbound shipping fees are non‑refundable. For free‑shipping orders, the actual outbound shipping cost incurred will be deducted from your refund amount.
Return‑shipping costs are the customer’s responsibility for customer‑initiated returns.
Return‑shipping will be covered by us for defective, damaged or incorrectly shipped orders.
Additional Policies
Damaged or Defective Items (We Cover This!)
We take full responsibility for items damaged during shipping or manufacturer defects.
1)Notification: Please contact us within 48 hours of delivery if your item arrives broken or defective.
2)Evidence: Provide clear photos/videos of the damage and the outer packaging.
3)Resolution: We will cover all costs and offer a free replacement or a full refund.
4)Fragile Parts (Glass/Crystals): Due to the fragile nature of lighting fixtures, minor damages to replaceable parts (such as glass shades or crystals) during transit do not constitute a defective product. In such cases, we will gladly ship replacement parts to you free of charge. Full returns based solely on damaged replaceable parts will be treated as standard returns (buyer pays return shipping).
Return Shipping Costs
Returns for non‑defective merchandise are accepted. No restocking fee will be charged.
- If the return is due to our error (wrong item sent, defective, damaged): We will cover all return shipping costs.
- If the return is due to buyer’s remorse (changed mind, doesn't fit, etc.): The customer is responsible for the return shipping costs.
Please note Oversized chandeliers incur high shipping costs; for non‑defect returns, the customer shall bear all return freight expenses.
How to Initiate a Return
To start a return, please email our support team at inshomedecor@inshomedecor.com with the subject line "Return Request - [Order Number]".
Once your request is approved, we will send you instructions on how and where to send your package.
Return Address
Return Address: 32351 Morton Rd Brookshire, TX 77423 United States
Important: Please contact us at inshomedecor@inshomedecor.com for a Return Merchandise Authorization (RMA) before sending your purchase back. Unauthorized returns to this address without prior approval will be refused.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7-10 business days.
Exchanges
We do not accept direct one‑for‑one exchanges unless items are damaged or broken upon arrival.
If your fixture arrives damaged or broken, please reach out to us. We will replace damaged parts or the full fixture based on your situation.
To receive a different item by choice: return your current item for a refund. Once your return is accepted, place a separate new order for the desired product.
Refund due to items not received
If you have not received your package within 60 business days (excluding Bespoke custom lighting projects from our inquiry service or specific shipping methods agreed upon at checkout), please email us to request a full refund.
Incorrect Address Disclaimer:
INS Home Decor is not responsible for replacing or refunding orders due to incorrect shipping addresses provided by the customer. If a package is returned to us due to an address error, the cost to resend the package will be borne by the customer.
Bespoke Custom Project Terms
These terms apply exclusively to custom lighting projects submitted via our Bespoke Service inquiry form. They do not apply to ready‑to‑ship items purchased directly from our store.
- A 50% non‑refundable deposit is required to initiate custom production. Deposit will be deducted from your final balance. Once production commences, NO cancellation or modification is allowed.
- Cancellations are permitted only before production begins. No cancellation is accepted once manufacturing has started.
- Custom‑made lighting items are non‑returnable & non‑refundable due to their unique, non‑resalable nature.
- All ready‑to‑ship inventory purchases are governed by our standard return policy.
Promo Code Exclusion: Promo code OFF10 applies exclusively to ready‑to‑ship store orders. Discounts cannot be applied to bespoke custom lighting projects.
Need Help?
You can always contact us for any return related questions by filling out our contact form.